Effective Date: 28 March 2019


1. Introduction

These Terms and Conditions (Rewards Terms) govern the DOVU Rewards Program associated with your DOVU wallet account (Wallet), which is operated by Dovu Limited or its affiliates (collectively “DOVU”, “our”,” us” or “we”).

These Rewards Terms do not alter in any way the terms or conditions of any other agreement you may have with DOVU for other products and services. Please note that your access to and participation in the DOVU Rewards Program is also governed by the terms, conditions, limitations and requirements linked in these Rewards Terms, all of which (as may be changed over time) are incorporated into these Rewards Terms. In addition, these Rewards Terms complement and incorporate by reference the DOVU Terms and Conditions Wallet. In the event of any conflict between the DOVU Terms and Conditions Wallet and these Rewards Terms, the DOVU Terms and Conditions Wallet will prevail.

DOVU reserves the right to change, modify and/or eliminate the DOVU Rewards Program and/or all or any portion of these Rewards Terms or any policy pertaining to the Rewards Program at any time and in our sole discretion, including our right to discontinue or change the benefits or Rewards Codes (defined below) received under the DOVU Rewards Program, merge the DOVU Rewards Program with another rewards program, or to adjust how DOV tokens are earned or redeemed. It is possible that you may be unable to receive enough DOV to redeem a Rewards Code if we discontinue the Rewards Program or merge the Rewards Program into another rewards program.

If we make changes, we will post the amended Rewards Terms here and update the “Effective Date” above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended Rewards Terms will be effective immediately and your continued participation in the Rewards Program after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Rewards Terms, you must stop participating in the DOVU Rewards Program.

2. Rewards Program Eligibility

You must be at least 18 years of age to participate in the DOVU Rewards Program. The DOVU Rewards Program is intended for personal use only, and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in this DOVU Rewards Program. Current DOVU employees and contractors, and their immediate family members living in the same household, are not eligible to participate in the Rewards Program.

3. Privacy

Please review our Wallet Privacy Policy and our Privacy Policy that governs your visit to the website, to understand our practices.

4. Rewards Program Description

The DOVU Rewards Program is part of DOVU Platform and allows participants to earn DOV tokens in the DOVU ecosystem, either by performing certain actions, participating in surveys and interacting with the Dovu wallet, which could be setting a one-off tasks to the participants.

Participants may also earn DOV tokens by participating in Promotional Activities (defined in Section 6) that may be offered through the DOVU Rewards Program from time to time. Participants in the DOVU Rewards Program may redeem accumulated DOV tokens for items that can be purchased on and may also use the DOV tokens for other purposes as may be provided by DOVU from time to time. These Rewards Terms provide a general overview of the DOVU Rewards Program.

5. How to become part of the Rewards Program

There are no membership fees associated with the DOVU Rewards Program. In order to be part of it, you need to be registered DOVU Wallet holder, which you can do from

You may only have one DOVU Rewards Program Account, and it is non transferable. You are responsible for anyone else who uses your DOVU Rewards Program Account.

6. Earning DOV tokens

Promotional Activities and Events. From time to time, we, or others acting with our permission, may offer you opportunities to earn bonus DOV tokens, such as inviting you to engage with DOVU in special promotional events or activities in exchange for DOV tokens (“Promotional Activities).

Below are two examples of Promotional Activities that we may offer you under the DOVU Rewards Program, but we are not limiting ourselves to these:

Rewards Program Account Login. During special promotional periods, we, or others acting with our permission, may offer you opportunities to earn DOV tokens once daily by logging into your DOVU Wallet Account through your mobile device or computer (when available) (“Account Logins).

Rewards Program Referral Link: When this campaign is active participants will have the option to refer other people to download the DOVU Wallet via unique url link. Referral reward - DOV tokens, will be distributed when the referee has downloaded the wallet following the referror’s link. If a referee doesn’t sign up via the referral link and downloads the wallet at a later time, this will NOT be counted as referral and no DOV tokens will be due.

DOV tokens reward amount is given in accordance with the active campaign within the DOVU wallet. This means that if the link was distributed while a certain offer “A” was valid, and the referee signs up at a later stage when offer “B” is active, both the referee and the referrer will be awarded a relevant amount of DOV tokens according the rules of offer “B”. The offer is checked against the time the wallet is downloaded - not sign up.

There is no restriction on how many referees a participant can have, nor the geographical location, except explicitly forbidden geographies implemented within the Terms and Conditions of DOVU Wallet.

Longevity of running campaigns and reward amounts are dynamic and constantly changing. This will be visible at all times by the participants within the Wallet. Previous or future campaigns won’t be visible. Participants will be able to see how many referees they have obtained, including pending and completed. Participants will be able to see potential rewards from pending referees, based on current referral campaign.

DOVU reserves the right to discontinue the Referral Link program at any time.

For the purposes of these Rewards Terms, Account Logins and Rewards Program Referral Link are Promotional Activities.

DOV tokens for participation in Promotional Activities will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. Some Promotional Activities may limit the amount of DOV earned per Promotional Activity. DOV tokens for eligible participation in Promotional Activities will be allocated as soon as a certain action has been concluded. In case there are disputes, it may take us up to 14 days for these to be solved and relevant amount of DOV tokens to be allocated to your Wallet. DOVU reserves the right to adjust your DOV tokens balance once disputes have been resolved, including decreasing amount allotted to you.

7. Redemption of DOV tokens

Ways to redeem your DOV tokens are subject to change. Those available to you at any time will be shown on our website at We may contact you with other offers from time to time. Once you have asked us to redeem your DOV tokens, the action will be NON reversible.

Conversion Ratio

The amount of DOV tokens necessary for the redemption of a reward is determined by us (and our partners where applicable) and DOVU has the right, at any time and at its sole discretion, to change the amount of DOV tokens necessary to redeem a reward. The conversion ratio of DOV tokens can differ from reward to reward and from time to time.

Redeeming Points for services, goods, gift cards and donations to charities

You can redeem DOV tokens for services, goods, gift cards and donations to charities we make available to you through the DOVU Rewards Program.

Donations to charities can only be made in DOV tokens and no cash donations can be made through the Program.

8. Expiration of Rewards Codes, Links and Termination.

Rewards Codes expire Ninety (90) Days from the date they are sent to you. Reward Codes are subject to the additional terms and restrictions contained on the Rewards code. Some reward codes may not be combined with other offers or promotions.

Referral Link Program could be terminated at any time by the sole discretion of DOVU.

What happens if I terminate my account? - please refer to art.10 Closing and Suspension of Your Dovu Wallet at DOVU wallet Terms and Conditions.

9. Contracting Party

In some occasions when you redeem DOV tokens via the DOVU Rewards Program, you directly enter into an agreement with the respective merchant. DOVU Rewards Program and its online Marketplace only provide the access and the technical platform for you to redeem DOV tokens directly from the merchant. Neither DOVU nor its online marketplace becomes a party to the transaction between you and the merchant.

You expressly acknowledge and agree that merchants are independent contractors and not employees or agents of DOVU. DOVU is not liable for the acts, errors, omissions, representations, warranties or negligence of the merchants.

DOVU strongly recommends that you check the terms and conditions of the merchant prior to redeeming any reward.

10. Claims against rewards providers

We are not liable for claims regarding any failure or breach with respect to goods and services provided as rewards by third parties. Third party rewards may also be subject to separate Terms and Conditions.

DOVU shall not be responsible for, or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by third parties on any reward items. As far as permissible by applicable law, DOVU hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any merchant (third party) through the DOVU Rewards Program, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such merchant and you hereby expressly exonerates DOVU from any liability with respect to the same. To the extent permitted by law, DOVU excludes all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a merchant.

11. Taxes, duties and exchange control

Depending on your geographical location, different tax rules apply to you when earning a DOV tokens. It is not DOVU’s obligation and responsibility to declare third party earnings.

We strongly advice, based on your geolocation, to follow your local tax rules and report your earnings if and when they occur. If you are not sure what to do, please contact your local tax office or obtain independent tax advice.

12. Restriction on Use

Due to local laws and regulations, DOVU reserves the right to exclude members from certain jurisdictions from making transactions via By making transactions via, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. DOVU will not be held responsible (i) for the exclusion of DOVU Rewards members from certain jurisdictions and (ii) if you use the online catalogue unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.

13. Governing law

These Terms are governed by English law. Any disputes you and we cannot settle may be resolved by the courts in the country where you live but only in accordance with English law. Any communication we send you will be in English.